Korte omschrijving
Customer First Strategy | Networking, Security & Cybersecurity
Functie omschrijving
As a Customer Engagement Manager, you build and develop strategic customer relationships within complex ICT environments. You act as a trusted advisor and strategic sparring partner, helping customers navigate technological, organizational, and digital transformation challenges. Your focus is on creating sustainable long-term value by understanding customer objectives, identifying opportunities, and translating complex business challenges into impactful solutions. You proactively bring new perspectives and insights that help customers make better strategic decisions. By connecting business priorities, risk management, innovation, and technology, you contribute directly to the digital resilience and competitiveness of your customers. In addition to strengthening existing customer relationships, you actively identify, approach, and develop new customers throughout Wallonia. You combine business development with strategic account management, creating long-term partnerships rather than transactional customer relationships. You are comfortable engaging with stakeholders at all levels, from technical specialists and department managers to executive leadership teams. Key Responsibilities:
- Strategic Customer Development
- Develop and strengthen long-term strategic customer relationships
- Identify customer needs, challenges, and growth opportunities
- Create sustainable customer value through strategic advisory conversations
- Build trusted partnerships based on credibility, expertise, and business impact
- Expand existing customer relationships through cross-selling and upselling initiatives
- Business Development
- Identify and approach new customers throughout Wallonia
- Develop new business opportunities within Networking, Security, and Cybersecurity
- Build and maintain a healthy sales pipeline
- Generate strategic conversations with decision-makers and key stakeholders
- Convert opportunities into long-term customer relationships
- Advisory & Solution Development
- Advise customers on Networking, Security, and Cybersecurity strategies
- Translate complex business and technology challenges into practical solutions
- Facilitate discussions around digital transformation, risk management, and innovation
- Collaborate with internal specialists to design customer-centric solutions
- Present proposals and recommendations to senior decision-makers
- Stakeholder Management & Orchestration
- Coordinate customer engagements from initial contact to implementation
- Align business, technology, and security stakeholders
- Facilitate decision-making processes within complex customer environments
- Act as the central point of contact throughout the customer journey
- Ensure excellent collaboration between customers and internal expert teams
- Market & Industry Engagement
- Stay informed about developments in Networking, Security, and Cybersecurity
- Identify emerging market opportunities and customer trends
- Participate in industry events, conferences, and networking activities
- Share market intelligence and customer feedback internally
Functie eisen
Your Profile:
- Bachelor’s or Master’s degree, or equivalent through experience
- Experience in a commercial, advisory, or customer-facing ICT role
- Strong affinity with Networking, Security, and/or Cybersecurity
- Proven experience in both business development and relationship management
- Experience managing stakeholders up to C-level
- Strong business acumen combined with technological affinity
- Excellent analytical and problem-solving skills
- Entrepreneurial mindset and proactive attitude
- Strong communication, presentation, and advisory skills
- Fluent in French; knowledge of Dutch and English is considered an asset
What Makes You Successful:
- You focus on customer outcomes rather than products
- You build strategic partnerships instead of transactional relationships
- You create trust through expertise and insight
- You are comfortable operating in complex environments with multiple stakeholders
- You enjoy developing new business while maintaining long-term customer relationships
- You combine commercial drive with genuine customer focus
Bedrijfsprofiel
Our client is a specialized technology consultancy and solutions partner focused on Networking, Security, and Cybersecurity. The organization helps medium-sized and enterprise customers navigate increasingly complex digital environments by combining deep technical expertise with strategic business insight. Rather than simply delivering technology, the company supports customers in making informed decisions that strengthen their digital resilience, operational performance, and long-term growth. Part of an international group, the organization combines local customer proximity with access to global expertise, best practices, and innovation. Its collaborative culture is built around knowledge sharing, entrepreneurship, and long-term customer success. The company is recognized for its customer-centric approach and its ability to guide organizations through complex technology challenges while maintaining a strong focus on business outcomes.
Arbeidsvoorwaarden
What We Offer:
- A strategic and high-impact role within a growing and innovative organization
- The opportunity to work with leading customers on business-critical technology challenges
- Access to highly specialized technical experts and knowledge networks
- Significant autonomy and responsibility
- Continuous professional development opportunities
- Competitive salary package with attractive variable compensation
- Company car and comprehensive fringe benefits
- International exposure combined with strong local market presence
- The opportunity to build a long-term career within a future-oriented sector
Why Join This Opportunity?
- Become a trusted advisor to executive decision-makers and technology leaders
- Work on strategic projects involving Networking, Security, and Cybersecurity
- Combine relationship management with active new business development
- Engage with customers facing real business and security challenges
- Work in an international environment with strong local decision-making
- Build long-term customer partnerships instead of focusing on transactional sales
- Be part of a fast-growing market where cybersecurity and digital resilience are business priorities